Product Suites Overview

Aegis Service Desk is an ITIL based service management system. Aegis Service Desk fully supports the ITIL standard within an IT service environment. Comprehensive service management processes are fully integrated in the single application, ensuring seamless workflow between processes.

The following ITIL processes are fully integrated:

Incident Management
Problem Management
Change Management
Configuration Management
Service Level Management

Aegis Help Desk

Aegis Help Desk is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It is very easy to use, intuitive, affordable and packed with features Help Desk users have come to rely on. It is designed for organizations that do not require the full ITIL based service management system.

Aegis Defect Tracking

Aegis Defect Tracking is a complete incident and response tracking system. It is suitable for any company that needs to track problems, client requests or enhancements. Use it to ensure that the defects are out and to increase the quality of your products.