Aegis | Service Desk, Help Desk, Defect Tracking, ITIL & IT Service Management (ITSM) Solutions

Abacus Systems develops Help Desk and IT Service Management software solutions for small to large organizations. Our Service Desk and Help Desk software are very customizable and cost-effective IT Service management solutions. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the other modules in the suite.

Aegis Service Desk and Aegis Help Desk have built-in facilities where users can create data entry and web entry forms easily without development effort or simply use the setups we provide, straight out of the box. Either way, our customers will minimize development, integration, testing and maintenance costs yet have the ability to create an infrastructure that is truly unique to their business.

We deliver the best value and functionality in the enterprise IT Service Management market. The popularity and demand for our software enables us to deliver products that are comprehensive, easy to use and cost effective.

Aegis Service Desk gives you a complete ITIL solution regardless of whether you run a Service Desk, Help Desk or Call Centre. If you choose not to implement ITIL, you can completely customize Aegis Service Desk to fit your needs, using as much or as little of the features provided. You may also choose our Aegis Help Desk product which is designed for customers that do not want to implement the ITIL framework.

Aegis Service Desk includes the following fully-integrated modules: Incident Management, Problem Management, Change Management, Asset/Configuration Management, Service Level Management and Knowledge Management plus more.

Aegis Help Desk includes the following fully-integrated modules: Incident Management, Asset/Configuration Management, Service Level Management and Knowledge Management plus more.

Our Aegis Service Desk and Aegis Help Desk software suites are very affordable compared to other products. A lot of products claimed to be ITIL complaint and charge you accordingly. Don’t take our word for it. You can request a free demo or a price quote from us with no obligations.

SOLUTIONS

CUSTOMER TESTIMONIALS

PARTNERS

Web Self-Service
As a Support Strategy

Use our web self-service facilities to reduce customer waiting time woes and enhance customer care and support for your Service Desk/Help Desk. More >>

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Partner Program

Abacus Systems recognizes the important role of partners and their contributions towards our success and providing a support network for our clients worldwide.

The Partner Program is designed for companies who wish to integrate or resell our Service Desk and Help Desk products to customers. More >>

"Aegis gives us the ability to track, monitor and cost our helpdesk activities. It's value for money and has excellent after sales support. Well done!"

Ellen Gallagher, Helpdesk Supervisor, Radius Computing Pty Ltd. (Australia)

"The support I received whilst setting up the software could not be faulted. All queries were answered in a timely, succinct and very accurate manner."

Will Bentley, Customer Support, SMH Associates plc (UK)

"We have been using Aegis to help us manage our internal support desk for over 3 years with great success. This product is simple to install, easy to use, highly customizable and very reliable. With little or no downtime, support is seldom needed but it is always timely and efficient. Thank you for a great product."

Robert Gauthier, IT Manager, Andre-Laurendeau College (Quebec, Canada)

"We are very pleased with the Aegis product. We found it to be versatile and easily configurable to meet our specific needs. The support is always prompt and helpful."

Jean Cowden, FDS Software Quality System Analyst, Telesat (Canada)