 |
||
|
||
 |
|
Add Ons
Platforms Services Call:
|
Aegis Add-On Modules Aegis Add-On Modules provide extensions for specialized capabilities and functionality to Aegis Service Desk, Aegis Help Desk and Aegis Defect Tracking products. The Active Directory add-on module uses the LDAP protocol to integrate with the Microsoft Active Directory. It synchronizes network user details with the client and user records of Aegis. It will mirror any of the following changes made to Active Directory.
The Active Directory integration is also tightly linked with role based security profiles, such that any new Active Directory members can automatically be assigned security profiles with minimal administration overhead. This reduces maintenance costs, data duplication and improves the accuracy and efficiency of your Aegis administration. The Database Monitor add-on module enables you to monitor an incident database for new incidents, closed incidents and responses in the last N minutes. You can also notify selected users when the number of new incidents added, closed or number of responses is more than a specified number in the last N minutes. The E-mail Server add-on module enables users and clients to log calls via e-mail. You can define different templates to use for different clients and users. You can also include attachments when logging a call via the e-mail server. Templates are used for processing the e-mail message.
Using the templates, you can also accept a form from your web site and create an incident record in the database. For example, if you have a support page (form) on your web site, when the user clicks on the Submit or Send button, you can send the form to the e-mail address monitored by the e-mail server. The e-mail server will then use the appropriate template to parse the form and create the incident record, then send an acknowledgment to the user. The Escalation add-on module provides the capability to escalate an incident if it is not closed, or if the last response has exceeded a specified interval. It can also escalate incidents based on SLA definitions. Escalation can be system wide, specific to each client or each incident. When incidents are escalated, you can also define which fields are to be updated and notify users and clients. The Live Charts add-on module allows you to view charts in real time. You can define any charts to view and how often to switch and refresh the charts. The Report Scheduler add-on module enables you to run reports at a given time and interval. You can send the report to a printer, file or e-mail it to a user. This can be very useful if you want reports such as status reports or work items in progress e-mailed to you automatically on a weekly or monthly basis. The reports are e-mailed to a user or sent to a file or printer. Other users can also access the reports generated by the report scheduler if they have the appropriate security. The reports can also be accessed from the web. The System Alerts add-on module enables you to notify users or external clients based on filters. You can merge fields from the records to create a custom message showing the exact details from the record that is required.
The Tasks Scheduler add-on module allows you to create recurring incidents. You can define how the incidents are to be created using templates. The Workstation Audit add-on module enables you to audit workstations. All information found will be created as asset components for the asset designated as ‘Use for Workstation Audit’. The following are the features that are available for workstation audit:
|
| |||||||||