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Aegis Solutions - Change Management
To make an appropriate response to a
Change request entails a considered approach to assessment of risk and
business continuity, Change impact, resource requirements and Change
approval. This considered approach is essential to maintain a proper
balance between the need for Change against the impact of the Change.
It is particularly important that Change
Management processes have high visibility and open channels of
communication in order to promote smooth transitions when Changes take
place.
Change Management is responsible for
managing Change processes involving:
- Hardware.
- Communications equipment and software.
- System software.
- Live applications software.
- All documentation and procedures
associated with the running, support and maintenance of live
systems.
This means that changes to any components
that are under the control of an applications development project - for
example, applications software, documentation or procedures - do not
come under Change Management but would be subject to project Change
Management procedures.
Aegis provides the ability to
classify and prioritize RFCs in any way you like. Automated workflow ensures RFCs are directed to the most appropriate or available
technical support consultants. Track full approval log history, PIR,
implementation and test changes. Easily link affected CIs to problems.
The Knowledge Base integration enables
technical support consultants and customers to easily search for
solutions.
Benefits of
Change Management
Efficient service management requires an
ability to change things in an orderly way, without making errors and wrong decisions. Effective Change Management is indispensable to
the satisfactory provision of services, and requires an ability to
absorb a high level of Change.
Specific benefits of an effective Change
Management system include:
- Better alignment of IT services to
business requirements.
- Increased visibility and communication
of Changes to both business and service-support staff.
- Improved risk assessment.
- A reduced adverse impact of Changes on
the quality of services and on SLAs.
- Better assessment of the cost of
proposed Changes before they are incurred.
- Fewer Changes that have to be
backed-out, along with an increased ability to do this more easily
when necessary.
- Improved Problem and Availability
Management through the use of valuable management information
relating to changes accumulated through the Change Management
process.
- Increased productivity of Users -
through less disruption and, higher-quality services.
- Increased productivity of key
personnel through less need for diversion from planned duties to
implement urgent Changes or back-out erroneous Changes.
- Greater ability to absorb a large
volume of Changes.
- An enhanced business perception of IT
through an improved quality of service and a professional approach.
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