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Abacus
Systems is a fast growing privately owned company based in
Melbourne, Australia. With a complete suit of Service Management tools,
we offer a complete set of service desk solutions across an
international client base.
The popularity and demand for our
software enables us to deliver products that are comprehensive, easy to
use and cost effective.
Our
customers range from small to large organizations in finance, insurance,
telecommunications, retail, IT, manufacturing, transport, government agencies, agriculture,
health, aerospace, education and professional firms.
We are dedicated to developing functional and affordable software solutions that allows organizations to deliver the highest level of service and
support to their customers.
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Aegis
Service Desk
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Aegis
Service Desk is our flagship product. It is an ITIL
based service management system. The following ITIL processes are fully integrated:
Incident Management, Problem Management, Change Management, Configuration
Management and Service Level Management.
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Aegis
Help Desk
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Aegis Help Desk
is a fully integrated Help Desk, Client and Asset Management system to power your call center. It will help you provide the type of service your customers expect. It includes all the functionalities of Aegis Defect Tracking and Aegis Client Management.
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Aegis
Defect Tracking
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Aegis
Defect Tracking is a complete incident and
response tracking system. It is suitable for any company that
needs to track problems, client requests or enhancements. Use it
to ensure that
defects are out and increase the quality of your products.
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Aegis
Client Management
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Aegis
Client Management is a client relationship
management system. Store and share all your customer and sales
information in one central location. Never lose a contact detail or
opportunity again.
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Web
Version
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Use the web front end to provide
your external clients with a self-help facility and reduce support calls and cost. Give
your clients the ability to log and view their own calls, search
the knowledge base and view FAQs via the web without them
calling your support center.
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Add
On Modules
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Add on modules are
optional and are purchased separately. They will add more functionality
to the base products.
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