Abacus Systems

Abacus Systems develops Help Desk and IT Service Management software solutions for enterprise organizations.

Aegis is a customizable and cost-effective IT management solution. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the others.

Aegis has built-in facilities where users can create data entry and web entry forms easily without development effort or simply use the setups we provide, straight out of the box. Either way, our customers will minimize development, integration, testing and maintenance costs yet have the ability to create an infrastructure that is truly unique to their business.

We deliver the best value and functionality in the enterprise IT Service Management market. The popularity and demand for our software enables us to deliver products that are comprehensive, easy to use and cost effective.

SOLUTIONS

CUSTOMER TESTIMONIALS

PARTNERS

Web Self-Service
As a Support Strategy

Customer waiting time woes? Use Web self-service technology as an approach to enhancing the customer care and support function. More >>

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Partner Program

Abacus Systems recognizes the important role partner initiatives undertake in supporting our success.

The Abacus Systems Partner Program is designed for companies who wish to integrate or resell our products to end-user customers. More >>

"Aegis gives us the ability to track, monitor and cost our helpdesk activities. It's value for money and has excellent after sales support. Well done!"

Ellen Gallagher, Helpdesk Supervisor, Radius Computing Pty Ltd. (Australia)

"The support I received whilst setting up the software could not be faulted. All queries were answered in a timely, succinct and very accurate manner."

Will Bentley, Customer Support, SMH Associates plc (UK)

"We have been using Aegis to help us manage our internal support desk for over 3 years with great success. This product is simple to install, easy to use, highly customizable and very reliable. With little or no downtime, support is seldom needed but it is always timely and efficient. Thank you for a great product."

Robert Gauthier, IT Manager, Andre-Laurendeau College (Quebec, Canada)

"We are very pleased with the Aegis product. We found it to be versatile and easily configurable to meet our specific needs. The support is always prompt and helpful."

Jean Cowden, FDS Software Quality System Analyst, Telesat (Canada)