Who We Are

Abacus Systems develops Service Desk and IT Service Management software solutions for enterprise organizations. We provide capabilities to aid the support process encompassing web self-service technology, issue tracking and escalation, work flow and more.

Our solutions enable organizations to streamline service functions and improve management of resources and assets. Our solutions assist IT Support Organizations, Managed Outsourced Organizations, Product and Service Support organizations to deliver cost-effective, high quality support services.

Abacus Systems is located in Melbourne, Australia

Aegis

Aegis is a customizable and cost-effective IT management solution. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the others.

Aegis solutions are deployed by over 2500 companies worldwide. A partial list of companies using Aegis includes Visa International, National Bank of Canada, Alcatel, BMW, Bristol-Myers, British Airways, Compaq, DaimlerChrysler, Novartis, Australia Post, DHL, EDS, Reuters, Nestle, Fuji Bank, Fujitsu, Toro, KPMG, University of Chicago, Utah State Office of Education, American Express, Hong Kong Shanghai Bank, Santander Direkt Bank and Atomic Energy Corporation.

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